Support
A variety of questions and answers can be found using the Citrus Forum, or by browsing the Citrus Documentation. There are also videos available demonstrating aspects of the system.
If you require direct advice or support, email support@citrusbill.com where our customer service team will be glad to provide assistance.
Please remember to supply as much information surrounding your issue as possible, including the account number issued when you created your account.
Premium Support
Our Premium Support package is an additional service available for high usage subscribers. The Premium Support option provides:
- Access to a dedicated support line
- Direct contact by phone with a Citrus support representative*
- Immediate escalation to technical team if required
- Guaranteed support SLAs
For premium support pricing or to add Premium Support services to your account, please email us at support@citrusbill.com
* Support line operates 09:00-17:00 Mon-Fri UK time excluding Bank Holidays
